Assistant Academic Service Manager (REG)

Hong Kong Metropolitan University

Duties & Responsibilities

Lead a small team providing administrative and communication support to the Registry.
Coordinate and maintain communication channels including websites, announcements, emails, social media, chatbots and kiosks.
Draft and post announcements and kiosk messages for the Registry.
Oversee Registry counter services and manage service standards, rosters, and complaint escalation.
Execute timely communication plans aligned with student lifecycle and academic events.
Support digital initiatives including usage tracking, statistical reporting and feedback collection.