Assistant Customer Service Officer (PAO)

Hong Kong Metropolitan University

Duties & Responsibilities

Provide customer service and general clerical support to the Information Centre.
Handle enquiries via counter, phone, email and social media professionally.
Coordinate logistics for student recruitment activities and outreach events.
Supervise and train new part-time Information Centre staff.
Monitor inventory of souvenirs and maintain stock reports.
Prepare monthly financial and competitor reports.

Achieve at least 5 passes in HKCEE or 5 HKDSE subjects at Level 2 or above, including English and Chinese.
Demonstrate proactive, customer-oriented attitude with fluent spoken and written English and Chinese.
Possess strong communication and customer service skills.
Show attention to detail and ability to work independently under pressure.
Have proficient computer skills including MS Word, Excel, Chinese typing and database management.
Display patience, pleasant personality and flexibility for rotational assignments.