Assistant IT Officer (IT Facility Services) in the Information Technology Services Unit

HKU SPACE

Duties & Responsibilities

Assist the IT Manager in providing sufficient IT facilities for teaching and learning.
Maintain Windows Learner AD policies for student and teacher accounts.
Monitor usage and performance of desktop resources, server hardware, and system software in learning centres.
Install and maintain software applications according to teaching and learning needs.
Keep system images updated with patches for tutors and learners.
Assist in desktop PC upgrades according to the maintenance cycle.
Manage contractors responsible for outsourced maintenance.

Bachelor's degree in IT-related disciplines plus at least one year of relevant working experience.
Associate Degree or Higher Diploma in IT-related disciplines plus at least three years of relevant working experience.
Knowledge of Microsoft server and desktop OS management, Hyper-V, and reborn technology.
Knowledge of software deployment, control, and SQL Database administration.
1-2 years' experience in server, application, and desktop management is preferable.
Experience in domain, VM, cloud services, project management, and user/vendor management is preferable.
Microsoft, Citrix, and Cloud services certificates are advantageous.