Assistant Services Manager (Electronic Access and Collection Assessment) (at the Rank of Executive Officer)

University of Hong Kong

Duties & Responsibilities

Manage and maintain access to subscribed and open-access electronic resources including setup, activation and maintenance.
Coordinate electronic resource lifecycle activities such as trials, renewals and changes with vendors and stakeholders.
Monitor and resolve access and discovery issues in collaboration with vendors and Library teams.
Maintain and improve electronic resource records and knowledge base settings for accurate discovery.
Collect, analyse and report usage statistics to support evidence-based decision-making.
Develop, document and improve team workflows and procedures for electronic resource management.
Collaborate with Library teams to support user-oriented discovery services.

Recognized degree or diploma in Library and Information Science or related discipline.
10 years relevant post-qualification experience preferred.
Proficiency in written and spoken English and Chinese, including Putonghua.
In-depth knowledge of electronic resources management, including activation and issue resolution.
Familiarity with Alma and PrimoVE systems and knowledge base/link resolver concepts.
Experience managing electronic resource records and ensuring accurate discovery and coverage.
Strong communication, interpersonal, analytical and problem-solving skills.