Assistant Student Housing Manager

Hong Kong Baptist University

Duties & Responsibilities

Supervise and lead staff and contractors in day-to-day hostel operations and delivery of residential services.
Collaborate with departments and contractors to manage maintenance, facilities, security, and cleaning services.
Oversee counter services and address resident concerns and complaints in accordance with University policies.
Develop operational schedules, plans, and improvement initiatives.
Review and streamline work processes and recommend enhancements to hostel policies and procedures.
Support incident handling, investigations, and emergency response.
Prepare reports, data, and statistical analyses to support service improvements.
Assist with University-arranged student hostels and accommodation facilities as needed.

At least 7 years of relevant work experience in tertiary education, student hostels, housing operations, or property management.
Excellent interpersonal and communication skills with strong written and spoken English and Chinese (including Cantonese and Putonghua).
High level of responsibility with strong problem-solving and organisational skills.
Ability to handle multiple priorities, work independently and collaboratively, and meet tight deadlines.
Proficiency in common computer applications; knowledge of software and information systems is advantageous.
Willingness and flexibility to work outside regular office hours.

Full-time; fixed-term contract of two years (re-appointment subject to mutual agreement)