Executive Assistant (at the rank of Clerk II)

University of Hong Kong

Duties & Responsibilities

Handle enquiries from applicants, parents, schools and the public through multiple communication channels.
Provide accurate and timely information about JUPAS applications and procedures to stakeholders.
Prepare, review and maintain FAQs, user guides, response templates and chatbot content.
Monitor enquiry trends and proactively identify opportunities to improve applicant-facing resources.
Support the operation of communications platforms and systems.
Assist with information gathering, research and general administrative tasks.

Hold a good Bachelor's degree with at least 2 years of relevant hospitality and administrative experience.
Demonstrate fluency in spoken and written English and Chinese, preferably including Cantonese and Putonghua.
Possess strong customer service, organisational skills and exceptional attention to detail.
Display effective communication, coordination and interpersonal skills.
Show proficiency in Microsoft Office applications and familiarity with AI-powered tools.
Prior experience in enquiry handling, customer services, admissions or education administration is advantageous.

Full-time, one-year temporary contract with possibility of renewal subject to satisfactory performance.