Information Technology Manager (Digital Services Support)

Hong Kong Baptist University

Duties & Responsibilities

Lead technical resolution of complex integration issues across vendors and internal IT teams for digital transformation initiatives.
Design, develop, and maintain backend services and APIs for AEM-based applications with seamless front-end integration.
Manage and optimise digital experience platforms including Adobe Experience Cloud, Adobe Analytics, and Google Analytics.
Engineer and maintain high-performance, scalable websites across web and mobile platforms.
Drive performance optimisation for cross-border traffic, particularly improving user access experience in China through CDN and routing strategies.
Act as primary technical liaison to resolve operational conflicts between external vendors and internal IT teams.
Lead technical execution of projects aligned with business goals and best practices.
Provide technical leadership on AEM controls including Apache Dispatcher configuration and Java-related enterprise implementations.

Bachelor's degree in software engineering, computer science, information technology, or related disciplines.
At least 8 years of hands-on experience in website development, engineering, and behavioral analytics.
Working knowledge of content management systems such as Adobe Experience Manager, WordPress, Joomla, or Drupal with customisation capabilities.
Proven experience as a digital experience technical lead with strong SEO and web performance optimisation knowledge.
Certifications in relevant technologies such as Adobe Certified Expert or Google Analytics Certification are highly desirable.