IT Technician for User Services Team

University of Hong Kong

Duties & Responsibilities

Ensure proper functioning of users' desktops, laptops, and other devices.
Work closely with other teams to provide timely and effective solutions to end-user issues.
Perform any other duties assigned by the CIO or delegates.

Diploma or above in Information Technology or related disciplines.
Good command of written and spoken English and Chinese (including Putonghua).
Strong communication, analytical, and problem-solving skills.
Experience in technical support, hardware/software troubleshooting, LAN maintenance, and network testing.
Hands-on experience supporting both Windows and MAC platforms.
Experience installing and configuring hardware, software, operating systems, and printers.
Knowledge of compliance with corporate policies and data privacy regulations.
Experience with audio-visual solutions including webcasting, video streaming, and video conferencing.
Familiarity with Microsoft Teams, Zoom, and various endpoint devices.
ITIL and CompTIA A+ certifications and project management experience preferred.

Full-time fixed-term contract for 2 years with possibility of renewal based on satisfactory performance.