IT Technician for User Services Team
University of Hong Kong
- Department
- University of Hong Kong
- Rank
- Non-Academic
- Position type
- Full-time
- Reference
- 536282
- Application deadline
- 31 Jul 2026
Duties & Responsibilities
- Ensure proper functioning of users' desktops, laptops, and other devices.
- Work with other teams to provide timely solutions to end-user technical issues.
- Perform other duties as assigned by the Chief Information Officer or delegates.
Requirements & Qualifications
- Hold a diploma or above in Information Technology or related disciplines.
- Demonstrate strong command of written and spoken English and Chinese (including Putonghua).
- Possess strong communication, analytical, and problem-solving skills.
- Have technical support experience, hardware/software troubleshooting, and network maintenance knowledge.
- Support both Windows and MAC platforms and have hands-on experience installing hardware and software.
- Familiarity with audio-visual solutions, live streaming, and video conferencing software (Microsoft Teams, Zoom preferred).
- ITIL and CompTIA A+ certifications and project management experience are preferred.
Appointment
- Full-time, fixed-term contract for 2 years with possibility of renewal based on satisfactory performance.
Key Dates
- Commencement: As soon as possible.