IT Technician (holding the functional title of Assistant e-Learning Officer)
University of Hong Kong
- Department
- University of Hong Kong
- Rank
- Non-Academic
- Position type
- Full-time
- Reference
- 537063
- Application deadline
- 31 Aug 2026
Duties & Responsibilities
- Assist in designing and facilitating workshops on the Learning Management System (LMS).
- Deliver help-desk support for e-Learning solutions including LMS, video streaming, and lecture capture systems.
- Prepare self-learning materials such as user guides and video tutorials for e-Learning tools.
- Provide user support to staff and students utilizing the University's e-Learning platforms.
Requirements & Qualifications
- Bachelor's degree, preferably in Information Technology or related discipline.
- At least 2 years of relevant work experience, preferably in the education sector.
- Strong communication and interpersonal skills for collaboration with faculty, colleagues, and students.
- Ability to multitask and prioritize in a fast-paced environment.
- Good customer service, analytical, and problem-solving skills.
- Preference given to candidates with ITIL, CTS, or PRINCE2 certification and project management experience.
Appointment
- Full-time contract — 2 years with possibility of renewal subject to satisfactory performance.
Key Dates
- Application review start date: As soon as possible.
- Closing date: August 31, 2026 (or until post is filled, whichever is earlier).
- Start date: As soon as possible.