Library Assistant

Hong Kong Baptist University

Duties & Responsibilities

Provide excellent service at the User Services Counter and handle reference enquiries via multiple channels including phone, email, and chat.
Work shift patterns including evenings, weekends, and public holidays to maintain continuous library service.
Coordinate resource sharing services with local and overseas library partners.
Compile user services statistics for administrative use and strategic planning.
Participate in cross-functional teams and support library operations and projects as assigned.

Possess at least a recognised higher diploma or associate degree; a university degree is preferred.
Demonstrate strong interpersonal and communication skills with willingness to learn new knowledge and skills.
Have good written and oral communication skills in English and Chinese, including Putonghua.
Have hands-on knowledge of MS Office applications.
Library field experience or Alma (Integrated Library System) familiarity is preferred but not essential.

Fixed-term contract for two years; re-appointment subject to performance review, mutual agreement, and funding availability.