Project Co-ordinator II (carrying the job title of ‘Retail Operations Executive’)

Chinese University of Hong Kong

Duties & Responsibilities

Support store operations by liaising with operators and maintaining presentation standards.
Manage online shop content, product listings, and coordinate photography and digital assets.
Serve as first point of contact for customer enquiries and support issue resolution.
Support social media posting, campaign implementation, and marketing activities.
Manage departmental orders from quotation through fulfilment and prepare sales reports.
Perform other duties as assigned.

Bachelor's degree in Business Administration, Marketing, Retail Management, e-Commerce, Design, or related discipline.
At least 3 years of experience in retail operations, e-commerce, customer service, marketing coordination, or related field.
Experience with online shop operations including product listing management and inventory coordination.
Familiarity with social media platforms and digital marketing including content scheduling and campaign support.
Experience in customer service, order administration, or client account support with issue resolution ability.
Strong organisational and multitasking abilities with proficiency in MS Office applications and bilingual communication skills in English and Chinese.