Senior Information Technology Officer (Customer Services/User Support)

Hong Kong Baptist University

Duties & Responsibilities

Provide first-line IT support to the University community for teaching, learning, and business operations.
Perform user training and change management to drive adoption of new IT services.
Develop and implement IT training programs with clear and measurable KPIs.
Identify training needs collaboratively with IT teams across academic, administrative, and student populations.
Design training materials, resources, and courses tailored to the University community.
Deliver training sessions, workshops, events, and campaigns to enhance technical skills.
Monitor training schedules, logistics, and resources for program delivery.
Conduct promotions and marketing activities to increase IT service adoption rates.

Bachelor's degree in information technology, computer science, or related discipline.
Experience in training, change adoption, and event management (preferred).
Good problem-solving skills with technology-driven and analytical mindset.
Strong written and verbal communication skills and ability to work under pressure.
Independent, self-motivated, quick learner with strong teamwork and responsibility.

Full-time — Fixed-term contract of two years; re-appointment subject to performance review, mutual agreement, and funding availability.