Senior Student Housing Officer

Hong Kong Baptist University

Duties & Responsibilities

Lead daily operations and administration of student hostels and accommodation facilities.
Supervise frontline teams and oversee counter services for inquiries, requests, and complaints.
Liaise with internal departments, contractors, and external parties on hostel operations and facilities management.
Support implementation of new policies and handle incidents, emergencies, investigations, and disciplinary cases.
Maintain accurate records and prepare operational reports and statistics for service enhancement.
Provide support to university-arranged accommodation facilities as required.

Minimum 5 years of relevant work experience in student accommodation, housing operations, property management, hospitality, or tertiary education.
Demonstrated supervisory experience with ability to lead teams and coordinate multiple stakeholders.
Excellent interpersonal, communication, organisational, and problem-solving skills.
Fluent in written and spoken English and Chinese, including Cantonese and Putonghua.
Ability to work independently, manage multiple tasks, and perform under pressure.
Proficiency in common computer applications; knowledge of accommodation management systems is advantageous.
Willingness to work outside normal office hours when required.

Full-time, fixed-term contract for two years with possible reappointment subject to mutual agreement and satisfactory performance.