Academic Service Manager (Undergraduate Enrolment) (REG)

Hong Kong Metropolitan University

Duties & Responsibilities

Oversee day-to-day operations of the Undergraduate Enrollment Team administering course enrollment, student registration, and fees matters.
Execute initiatives to streamline work processes through system enhancements and innovative solutions.
Lead and provide professional student services supporting undergraduate studies with focus on service efficiency.
Collaborate with academic units and external stakeholders to align enrollment processes with programme requirements.
Manage communication strategies to disseminate enrollment-related information to students and stakeholders.
Contribute to review and implementation of policies, regulations, and procedures ensuring compliance.
Monitor and analyze enrollment trends to provide insights for strategic planning.
Supervise team members and promote collaboration and continuous improvement.
Perform other duties as assigned to support Registry's mission and goals.

Recognized degree with at least 6 years' relevant post-qualification administrative and supervisory experience.
Excellent interpersonal and communication skills in English and Chinese, preferably including Putonghua.
Strong organizational and problem-solving skills.
Demonstrated leadership abilities and strong analytical skills with track record of driving process improvements.
High level of attention to detail and accuracy in data handling.
Proficiency in computer applications with strong system sense for operation streamlining.
Ability to multitask and work under pressure.
Proven experience in project management is advantageous.