Executive Assistant (at the rank of Clerk II)

University of Hong Kong

Department: Joint University Programmes Admissions System Office (99806)
Rank: Non-Academic
Position type: Full-time
Reference: 537549
Start date: As soon as possible.
Salary / grade: Highly competitive salary commensurate with qualifications and experience.
Application deadline: 31 Oct 2026

Duties & Responsibilities

Handle enquiries from applicants, parents, schools and the public through multiple communication channels.
Provide accurate and timely information on applications, procedures and policies.
Investigate and coordinate enquiry cases with internal teams and external stakeholders.
Analyse enquiry trends and recommend improvements to communication materials and user experience.
Maintain and update FAQs, guides, chatbot resources and website content via CMS.
Support service improvement initiatives and prepare reports on customer experience metrics.

Bachelor's degree from a recognised institution.
At least two years of experience in customer service, admissions, education administration or enquiry handling.
Excellent verbal and written communication skills in English and Chinese.
Strong interpersonal and problem-solving abilities with a customer-centric mindset.
Good analytical skills and proficiency with Microsoft Office and IT systems.
Experience with enquiry management systems or hotline operations is advantageous.

Full-time, one-year temporary contract with possibility of renewal based on satisfactory performance.